FAQs and Policies

1Arrival Time
We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This will allow ample time to complete a client profile so that we can tailor treatments to your personal needs. You will also be able to relax and enjoy a complimentary cup of kangen water and browse of retail department prior to your services.
2Cancelation Policy
Scheduled treatments are reserved especially for you. We require 24-hour advance notice in order to cancel any service. If your appointment is not cancelled within this notification period, your appointment is considered to be confirmed. Any changes or cancellations made after the 24-hour window are subject to the full charge for each scheduled service. Because of this policy, a valid credit card number is required at time of booking. This policy also applies to gift card and certificate holders.
3Late Arrival
All appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the best possible experience. Please be aware that late arrivals will not be guaranteed extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment, and you will be responsible for payment for the full service.
4Return Policy
Unused products in their original packaging may be returned within 14 days of purchase for a full refund.
5Health Conditions
Please advise us at time of booking of any health conditions, allergies, injuries or special needs which may affect your services.
6Massage and Body Treatments
Please specify therapist gender preferences at time of booking. You may consult with the therapist directly about style and depth of pressure prior to your service. Guests must be 16 years of age or older to receive massage treatments.
Keeping our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.
All major credit cards are accepted. At the time of booking, please let us know if you plan to redeem a gift card, voucher or certificate.
Our listed rates do not include gratuity. A cash gratuity of 15 to 20% of each service price is appropriate and appreciated.
Our wellness center environment is one of tranquility and relaxation. Please respect all guests’ right to privacy and serenity. Please maintain conversations at a considerate volume.
11Cell Phones
We ask that cell phones and electronic devices are turned off or set on “silent” during your stay.